SHIPPING & DELIVERY

1. Who ships my order — Horsey People or the vendor?
Your order is shipped directly by the vendor. This means quicker dispatch, fewer middlemen, and direct support for Aussie businesses.

2. How much is shipping?
Shipping costs are set by each vendor and calculated at checkout. Some vendors offer free shipping over a certain amount — keep an eye out for those offers!

3. When will my order arrive?
Delivery times vary depending on the vendor and your location. Most orders ship within 1–3 business days, and you’ll receive tracking info once it’s on the way.

4. Will I receive multiple packages if I order from different brands?
Yes, you may receive separate parcels, since each brand ships their items individually. You’ll get separate tracking numbers for each.

5. How do I track my order?
You’ll receive tracking info via email directly from the vendor. If you have any issues, we’re always happy to help.

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RETURNS & EXCHANGES

6. What is your return policy?
Return policies are set by individual vendors, but all sellers on our platform must meet our customer service standards. You’ll find each vendor’s return terms listed on their product pages.

7. Who do I contact if I need to return something?
Start by contacting Horsey people directly. We will escalate with the vendor if we need to.

8. Can I exchange for a different size or colour?
Most vendors do offer exchanges, but it depends on their individual policy. Be sure to check sizing carefully or reach out to the vendor before ordering if unsure.

9. What happens if my item arrives damaged or is incorrect?
Please contact Horsey People as soon as possible with a photo and details.