Timber Gate Straps

Thank you for buying with us at CanDoo Rural! We want you to love what you buy from us, but we get it - sometimes it just doesn't work out.

Whether you didn't like it, or it didn't work as expected, we'll try to make it right. If you'd like to make an exchange or return, here's what you need to know:

For any concerns regarding the order you received, please contact our team on (03) 9314 5289 or email us at sales@candoorural.com.au. Our seasoned sales team can work with you to determine the best way to resolve any issues.

If you receive your order & realize you have made a mistake or have changed your mind, you will be required to return the item to us unused & in the original packaging. You will be responsible for paying for your shipping costs for returning the item. When received, one of our team will contact you to confirm that the item meets all conditions & refund the purchase value of the product using the original payment method.

Should you receive an order that is incorrect or damaged/faulty, please contact us within 48 hours. We offer a 12-month warranty on most products. The team at CanDoo Rural will determine the best way to rectify any issues, to ensure you receive the correct item or a replacement as required.